Frequently Asked Questions
Ordering & Delivery
Simply choose your favourite treats and add them to your cart. At checkout, enter your delivery address and contact information, select your preferred delivery date and available delivery option, then complete your payment.
Please ensure your delivery details are correct, including a working phone number with country code (e.g. +31 for the Netherlands) and any special delivery instructions.
We’re a delivery-only bakery, so pickup is not available.
Absolutely! Simply enter the recipient’s delivery address and phone number at checkout so the driver can contact them if needed.
Tracking information will be sent to your email address, so please make sure the recipient is aware of the delivery and expected time window.
Please note: Someone must be available to receive the order, as we do not offer a second delivery attempt.
We deliver throughout the Netherlands and selected areas of Belgium (Vlaanderen).
- Amsterdam & surrounding areas: Monday–Saturday
- Rest of the Netherlands: Tuesday–Saturday
- Belgium (Vlaanderen): Tuesday–Saturday
Enter your postal code at checkout to check availability.
Amsterdam
- Standard (08:00–17:00): €5,95
- Morning (09:00–12:00): €12,95
- Early Morning (08:00–10:00): €23,95
Outside Amsterdam
- Standard (08:00–18:00): €24,95
- Morning (08:00–13:00): €34,95
Belgium (Vlaanderen)
- Standard (08:00–18:00): €29,95
We do not offer delivery at an exact time. All orders are delivered within the selected time window. Occasional delays may occur due to traffic or unforeseen circumstances.
Need your order by a specific time? We recommend scheduling delivery for the day before your event to ensure your treats arrive in time.
For Amsterdam, next-day delivery is generally available when ordering before 10:00 AM, subject to availability.
Some products and delivery areas require more notice. Available delivery dates are shown at checkout.
We recommend ordering early, especially for weekends and holidays.
Yes! You’ll receive an email with tracking information once your order is on its way.
Please make sure someone is available during your selected delivery window.
We make one delivery attempt and will try to contact the recipient by phone if nobody is available. If delivery is unsuccessful, the order is non-refundable and cannot be redelivered.
Cupcakes & Cakes
You can choose from our available cupcake flavours, collections and cake designs.
Selected products offer personalisation, including colours and edible logo prints. Available options are shown on each product page.
We don’t offer fully custom cake designs.
Absolutely! From small celebrations to corporate events with 1,000+ cupcakes, we’ve got you covered.
Mini cupcakes, branded cupcakes and bulk pricing are available. Contact us for larger orders and special requests.
- Refrigerator: Keep refrigerated and enjoy within 3–4 days.
- Freezer: Store in an airtight container for up to 1 month.
Serving tip: For the best flavour and texture, allow your cupcakes to warm up slightly before serving. They’re best enjoyed slightly cooler than room temperature.
For the best freshness and flavour, we recommend the following:
- Uncut cake: Keep in its original box in the refrigerator for 3–4 days.
- Cut cake: Store in an airtight container in the refrigerator for 3–4 days.
- Freezing: Store in an airtight container in the freezer for up to 1 month.
Serving tip: For the best flavour and texture, remove your cake from the refrigerator shortly before serving. It’s best enjoyed slightly cooler than room temperature.
Dietary Requirements & Allergies
Yes! We offer a delicious selection of vegan cupcakes and cakes made with 100% plant-based ingredients.
Please note that our vegan products are prepared in a kitchen that also handles dairy, eggs and other allergens, so cross-contact is possible.
Gluten-free and sugar-free options are currently unavailable. If you have any food allergies, please contact us before ordering.
Payment, Changes & Contact
We accept iDEAL, American Express, Maestro, Mastercard, Visa, AfterPay and Bancontant.
Changes or cancellations must be requested at least 48 hours before your scheduled delivery date.
Cancellations: Orders cancelled at least 48 hours before delivery are eligible for a refund.
Changes: Requests to change quantities, flavours, delivery addresses or other order details must be made at least 48 hours before delivery. Changes within 48 hours cannot be accommodated.
Please contact us by email or WhatsApp as soon as possible if you need to make a change or cancel your order.
You can reach us by email or WhatsApp (messages only, no calls).
Email: info@vannesscupcake.com
WhatsApp: +31 6 47066374
Customer service hours: Monday–Saturday, 09:00–15:00.
